Founded in 2019 by Philippe Notton and financed by the European
Union, SiPearl embodies Europe's dream of mastering the technological
heart of its supercomputers: the microprocessor.
SiPearl is building Rhea, the world's first energy-efficient #HPC-dedicated microprocessor designed to work with any third-party accelerator (#GPU, #AI, #quantum). It will help Europe solving major challenges in medical research🧬, artificial intelligence, security 🛡️, energy management and climate 🌱while reducing its environmental footprint.
Since our creation in 2019, we host 170 collaborators in 6 offices:
France (Maisons-Laffitte, Massy, Grenoble, Sophia Antipolis), Germany
(Duisburg), Spain (Barcelona).
After a successful series A in 2023 (€90m), SiPearl has recently won an emblematic contract to equip Europe’s first exascale supercomputer, JUPITER owned by EuroHPC and operated by Forschungszentrum Jülich (Germany). And as the dream of a European machine, capable of one exaflop (one billion billion calculations per second) thanks to a European microprocessor is becoming reality, SiPearl is willing to hire 150 engineers by the end of 2024!
💻 About the role : Develop and then lead team as a player/coach for HW and SW technical support for our server microprocessors.
🎯 What a regular day at the job might look like:
Technical support for customers (OEM, ODM, and end users) for our server microprocessors, both HW and SW.
Presales support: demonstrate and discuss technical product features, anticipate and respond to customer questions, help customers to implement SiPearl processors into their products.
Post sales support: bring up and debug. Manage customer technical relationship in conjunction with sales team. Manage technical escalations if required.
Interface with SiPearl engineering and operations to respond to customer issues.
Participate in customer training, hackathons or other events as a technical expert on SiPearl products.
Support the sales team to develop customers and customer relationships, and provide feedback on customer requirements for SiPearl products.
Grow and develop our FAE team, first in Europe and then worldwide.
Perform technical presentations, training and updates for OEM, partners and prospects
Keep up-to-date on relevant competitive solutions and market intelligence and work with internal teams to provide competitive responses where needed.
Participate in industry events, support technical demonstrations of SiPearl products
Assist internal SiPearl teams to bring solutions to market from the perspective of the technical customer
🔍 What would make you succeed in this role:
University degree (4 years or +) in Electrical Engineering, Computer Engineering, or equivalent.
10+ years semiconductor experience including 5+ years of technical customer support experience in the semiconductor industry
Requires knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, and server platform/software enablement.
excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
strong experience in leading IT/Technology support engineers.
well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, HPC SW applications, and validation workload science, engineering, or relevant field.
Advanced degree (> 4 years) in Electrical Engineering, Computer Engineering, or equivalent.
Proven experience building and leading technical support teams
hands on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure
High energy, results driven mentality with good people/leadership skills.
Adaptable and open mindset
Enthusiastic and willing to learn and grow with our company
Excellent oral and written English communication
Strong technical background with excellent problem-solving skills
Strong customer focus, critical thinking and problem-solving capabilities, and excellent communication skills. Ability to listen to customers and create a collaborative environment
sound business judgment and the ability to work as part of a high-performance team in a fast-paced environment with multiple cross-functional teams are critical for success.
This position will include travel for customer/field interaction
Dear candidate, even if you consider you do not fulfill all the qualifications mentioned above, please still apply and share with us why you believe you would be a good fit.
✔️Discovery interview with our Talent Acquisition Partner (30')
✔️ Personality test - no need to worry, there is no wrong or right answer; our goal is to get to see beyond your resume (45')
✔️ Technical interview (1h)
✔️ Interview with your future manager (1h)
💡Benefits and conditions:
Benefits: meal vouchers (Sodexo), health
insurance (70% covered by SiPearl), 8 to 9 RTTs, 5 days per year of
remote work from any EU location
Work model: On-Site/Hybrid (2 days remote)
📍 Location: Maisons-Laffitte
Awesome activities such as: Hackathons, Training Challenges,
Quarterly Kick-off sessions, team events, Company events and much more
Are you curious to learn more about us?
Follow us on LinkedIn to stay updated with our latest news
At SiPearl, we are dedicated to building a diverse and inclusive
workplace that thrives on the strength of varied perspectives and
backgrounds. We recruit talent based on merit, experience, and alignment
with our company's goals and values.
Whether senior or junior engineers; whether specializing in embedded firmware, microelectronics design, virtual prototyping, modeling & simulation or software development, the SiPearl team works with the best of global microprocessor technologies: multi-core architecture, Neoverse® V1 platform from industry leader ARM, 6nm fabrication process,